FAQs

Ordering

1. Is it easy to buy online from Continental Automotive Trading Uk Ltd?
Simply select the title required from the home page and then select the product you wish to purchase, click on the add button and then confirm the quantity of products you require to the shopping basket.

2. Can I order by phone?
Yes. You can place an order by telephone on 0121 326 1200 between 8.00 am and 4.45 pm Monday - Thursday and 8.00 am and 4.15 pm on Friday.

3. Which payment methods do you accept?
We accept payment by credit or debit card from the following cards; VISA, Delta, Mastercard, Switch, Solo, Maestro.

4. Is the Continental Automotive Trading Uk Ltd ordering and payment systems secure?
Yes Continental Automotive Trading Uk Ltd have a fully secure operating system (SSL) protocol with an encryption (the highest level commercially available) to collect your personal details and payment information.

5. Do your prices include VAT?
All prices quoted are pre-VAT. VAT is added at the end of the payment process. VAT is at the UK rate of 20%

6. Is there a minimum order value?
No there is no minimum order value although for goods ordered under £100 a delivery charge of £4.00 is payable (excluding VAT).

Products

7. How do I know if the product is out of stock and what do I do if I want that particular product?
If the product is out of stock there is a flag on the product page stating Out of Stock. Continental Automotive Trading Uk Ltd try to ensure that where possible Out of Stock Items are replaced as soon as product is available. If you urgently require a particular product that has an out of stock flag on please call our order desk; 0121 326 1200 and the order will be taken and put on back order to be fulfilled when back in stock.

8. How are your products packed?
Products are packed in suitable packing material and put into an outer box to avoid damage when in transit.

9. Do the products come with instruction documents?
Yes all the Continental Automotive Trading Uk Ltd products come complete with instructions. These will be in the product box.

10. Are your products "eu" tested?
Yes the Continental Automotive Trading Uk Ltd product range are all EU compliant for specific product information please call 0121 326 1264.

Delivery

11. How are the products delivered and what is the cost?
Products are delivered to the card holders address by carrier. The product will only be delivered to the card holders address for security purposes.

The delivery cost is £4.00 + VAT for orders placed under £100. For orders exceeding £100 the delivery is free of charge.

12. When will the products be delivered?
Delivery charges and estimated timescales are specified when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Continental Automotive Trading Uk Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

Support

13. What do I do if the product is faulty?
For any product received where there is a fault please call the Continental Automotive Trading Uk Ltd warranty number; 0121 326 1257.

14. Who do I ring if I haven't received ordered goods?
Please call the Continental Automotive Trading Uk Ltd order desk 0121 326 1200.

Company Information

15. Is Continental Automotive Trading Uk Ltd a registered company?
Yes Continental Automotive Trading Uk Ltd is a registered company;

Company Registration Number; 965702
VAT registration number; GB705339348
Year of Commencement 1969

Other

16. Will you pass my details on to a third party?
No we do not share information with any third parties. Please click on the terms and conditions at the bottom of this page.

17. Is it possible to purchase these goods through a UK Dealer?
Yes we have over two hundred UK dealers that can supply these products. For further information about your local dealer please email uk@vdo.com stating the product you are interested in and your location and information on your nearest dealer will be sent to you.

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VDO Contact Numbers:

Sales 0121 326 1200
Technical 0121 326 1277
Automotive 0121 326 1271
Marine 0121 326 1271

Free Delivery

Free delivery on orders over 100.00.

Delivery Details